Searches and the service
Questions about searching for people, choosing a country or ordering a background check.
CONTACT & SUPPORT
Contact Personlex
Have a question about the service or need help? Email us, whether your question concerns a search, a purchase or a background report.
Our contact address
support@personlex.comThe button opens your email app. You can also copy the address and use your usual email service.
What is your question about?
A short, clear description makes it easier to understand what you need help with.
Purchases and PDF reports
Questions about a purchase, payment or accessing your PDF report. Include an order number if you have one.
Technical problems
Describe what you tried to do, what happened and which browser you use. You can include the error message without sensitive information.
Information on a person’s page
Contact us with questions about displayed information or to flag a possible error. Describe the issue without sensitive personal information in your first email.
How to write a clear email
- Use a subject line that briefly describes your issue.
- Explain what your question concerns and what you have already tried.
- Include an order number if your question concerns a purchase and the number is available.
Want to read how the service works first?
Our information page explains free people search, purchasing a background check and what Personlex’s own PDF report can contain.